General Information

Delivery Location

Items offered on our website are available for order and delivery worldwide. The only exception being countries excluded from mailing or courier lists of Pos Malaysia, Poslaju EMS, Fedex or DHL.

 

You may also choose to deliver the order to an address different from your Billing address.

 

Delivery Time

An estimated delivery time will be provided to you once payment has been made for your order.

 

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Business days mean Monday to Friday, with the exception of Public Holidays.

 

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery and the items ordered. Products may also be delivered in separate shipments.

 

Express Order Fee

Products that are not in stock need approx. 4 weeks to process (apart from bespoke products). Our products are hand-crafted, which will require time and effort to put together. In view of that an Express Order Fee of up to 20% will be borne by the Customer if any order needs to be delivered within 2 weeks.

 

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. Note: Courier companies who calculate shipping cost based on a volumetric formula will always have a higher charge e.g. Fedex/ DHL.

 

Damaged Items in Transit

If there is any damage to the packaging upon delivery, contact us immediately at hello@stephaniengdesign.com with pictures of the external carton and any internal damage.

 

Colour
The lighting images on this website are either created from our own showroom photographs or are sourced from our suppliers. Please bear in mind that the appearance of colour can change significantly depending on many factors including ambient lighting conditions during the photography process as well as the calibration of your computer/tablet/phone monitor or screen. While every effort has been made to ensure that they present an accurate and fair visual representation of the actual product in question, they are intended as a guide only and Stephanie Ng Design accepts no responsibility for any variations in colour hue.

Glass
Please note that most glass components are handmade and therefore small air bubbles, slight surface defects and colour variations may naturally occur during the glassblowing process.

 

Glass-Reinforced Concrete
Please note that during the pouring of moulds for glass-reinforced concrete items small air bubbles, slight surface defects and colour variations may naturally occur during the production process.

Light Bulbs
All LED bulbs carry a 1-year warranty. All other bulbs are not covered under warranty. While in some instances we may display information sourced from the manufacturer regarding their projected life expectancy, Stephanie Ng Design provides no warranty or guarantee with respect to the actual working lifetime of the bulb. 

Please read our Care Instruction and Warranty for more information.