Refund policy


Refund Policy

We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase,
we will assist you with an exchange option or credit subject to meeting the requirements specified below.

You are entitled to choose repair OR exchange OR credit if the products you’ve bought are:
  • Faulty or broken; or
  • Significantly different to the product description or photographs shown on our website (bearing in mind colours may not be reproduced exactly the same as in the photographs and you should expect some slight variations);

We are happy to exchange an item providing:

  • The item is returned within 7 days of the purchase date in its original packaging and with your receipt as proof of purchase. The cost of returning the product and re-delivery of exchanged items is borne solely by the customer.
  • After 7 days and within 30 days of purchase, only a store credit or exchange of goods can be made. The cost of returning the product and re-delivery of exchanged items is borne solely by the customer.
  • If the item is damaged during the return of the item, this is the responsibility of the customer.
  • Orders for non-standard or custom-made bespoke items cannot be cancelled once production has been scheduled for manufacturing or after required materials have been purchased.
  • No refunds, exchange, or credit can be given for items that are soiled, damaged, or broken after receipt of the items and without the original packaging.

Light Bulbs
All LED bulbs carry a 1-year warranty. All other bulbs are not covered under warranty.
While in some instances we may display information sourced from the manufacturer regarding their
projected life expectancy, Stephanie Ng Design provides no warranty or guarantee with respect to the
actual working lifetime of the bulb.